Legal

Delete account

This page describes how you delete your access or your account as a client and what happens to your data. Unlike the legal texts, this content is not a legal draft — it is derived directly from the deletion process in the code. Where something is open, it says so explicitly here.

How to delete

Only you can delete your access in the client app, under “Profil” → “Zugang löschen” (Profile → Delete access). To confirm, you type your first name; if no first name is stored, you type the word “LÖSCHEN” (DELETE) instead. The app is currently in German, so its labels are quoted in German. Your coach can archive you — which does not delete your data — or delete you permanently from their workspace.

If you can no longer use the app — for example because you no longer have a device with the app — contact your coach or Steventhiel@globalnet-strategies.com.

What is deleted immediately and permanently

There is no recycle bin and no grace period: deletion is a single, irreversible operation.

your entire chat with your coach, including their own messages — for attachments, the restriction further below applies
your completed forms and check-ins
your training assignments and completed training sessions — including individual sets and weights
your course progress and your private lesson notes
your body measurements, goals and streaks
your appointments
the notes your coach has created about you
your coaching details (date of birth, height, weight, city) — for your name and profile photo, the restriction further below applies
the push notification token of your device

What remains — without sugar-coating

Your coach's activity log keeps its rows. Your name and the link to you are removed; what remains are timestamps and the names of workouts, programs, courses and questionnaires — displayed as “(unbekannter Klient)” (unknown client).
AI logs of requests to our assistant are not emptied immediately but only 30 days after they were created, automatically (a cleanup job that runs daily). Until then, your name or an excerpt of your request may still appear there.
AI summaries that your coach has created across their entire client base, and general conversations with our AI assistant that are not directly tied to your membership, are not covered by the deletion and may still contain your name.
If someone (you or your coach) attaches several files to one chat message, currently only the file of the first attachment is removed — the other attachments of the same message remain in storage.
Your name in your profile and your profile picture are removed only if your whole account is deleted (see below), not when a single coaching relationship is deleted.
On your device or browser, two technical remnants can remain for up to 24 hours: a short chat snapshot in the browser storage (if you used the web version) and a queue of training sets not yet transmitted in the app.

Account or just this one coaching relationship

If you are coached by more than one coach, or you have a coach role yourself, your account remains — only the data of the one coaching relationship you delete is gone. If it was your last coaching relationship, your access (sign-in) is deleted as well; signing in with this email address is no longer possible afterwards.

In a rare error case it can happen that your data has already been deleted but your sign-in access still exists. The app then shows you this explicitly and asks you to contact your coach in that case.

Backups

We currently do not create backup copies (backups) of our database.